How do I contact Airbnb

[Mike55]

I know this topic already exists but I just want to show my disgust at the lack of (zero) customer service.  This lazy company want to have the community solve all their problems while they rake in the millions.  Not good enough.

I am about to be penalised bcausue i cannot decline a guest request on time.  Actually I am clicking "decline" but it is not working.  Wheres the help???

[Susan314]

Such a rude response to say 'see that little search for anything...box' and also, so wrong 

1) to assume that a person made no effort to search before writing, and

2) to imply that the information would just pop up with a simple search.

It certainly didn't for me and I've been an Airbnb host for years. I thought I was very familiar with their processes and rules but their Search function was confusing. I felt like I was sucked into a vortex, uselessly spinning around and around, looking for contact information with the Airbnb responses to my search phrases/parameters (although 'Airbnb contact number' seems like a simple enough search parameter, I tried several different phrases, i.e., 'How do I contact Airbnb?').  

Turns out I was looking under the Airbnb Help--and never found the information!--but I found it searching under the Airbnb Community (link found at the bottom of the Airbnb Help window). But, after the success afterglow wore off, I found myself wondering why I had to go to the community to get information that should be easily available on the website.  Who is Airbnb hiding from?

Ultimately, I learned that it would have been faster to go straight to google to search rather than using Airbnb search. Pity I had to waste 2 hours of my time. Shame on Airbnb.

[Ange2]

@Susan314   You are so right.  I used to wonder why people had such a hard time finding the contact info on Airbnb site, not that the site is in the least intuitive or user friendly, so I did a search myself from Help and from the 'search area in the CC.  It took 12 steps with switch-backs, dead-ends, a veritable maze, and more often than not led to post after post saying "Help, how do I find the Contact Number".   I see they now have a hosts posts with all the numbers under "Support ask the community,"  still not intuitive or logical at all and sometimes it opens on page 5 or 7 or 2 of the responses to the post instead of on the first page with all the numbers and contact info!

[Sara2]

Kelly has done all your work for you as a business you should have not d all that before signing up she is a host like us all just read the Air t and cS 

[Julie335]

All well and good googling to find Airbnd's phone number but as an earlier comment said, most companies have a contact number on ther site. When you have a problem which you have tried to address for some time the last thing you need is to start searching google for information that should be onthe site. Julie

[Vivienne15]

I wouldn't call that helpful - when you have to leave the website and go searching on the internet for a contact number which should be on every page!!!!

[Tonya124]

The United States number 415-800-5959 worked well but was on hold a long time! Thanks for the info! 🙂

[Shelagh11]

I totally agree- there is something very wrong with the corporate mindset here.  They go to great lengths to ensure that they are as remote as possible from their customers and the general public, they are becoming parasites. They take benefits from community commons ie sites, sights and attractions that draw customers to their service and contribute nothing in return to the common good whether it is Barcelona, Amsterdam or here in Byron Bay.

[Debbie38]

I totally agree with you. I have had huge problems trying to contact them. I agree it's a lazy cheapscate way out of paying lots of customer service people. I've had generally appalling customer service.

[Sara2]

@Debbie38 1have always had amazing polite and helpful customer service with a follow up email from whomsoever I spoke to

[Allan12]

Hi Mike, the number you need for Airbnb Australia is 0285203333.

I am also based in Cairns, and you may get a laugh out of this ongoing, unresolved story.

I am a multi host with Airbnb and operate in Palm Cove Qld as a fully qualified Real Estate Agent. I recently had 2 bookings. One in Palm Cove and the other in Sanur Bali. Both payouts were due very close together. When no payment was received I checked my account only to find that somebody had hacked the airbnb page and added their detail as the Default Payout Party. Total monies lost - just under $2000 of which $1500 belongs to my clients and which I have to honour. I immedately contacted airbnb after changing my default details and password. I was told that the airbnb computer system was secure and that they had no idea how this could have happened. I was told my case was being referred to their Trust & Safety team to investigate, and that I would be contacted very shortly. Well over a week later, and almost daily calls by myself to airbnb, I am yet to get a call back from anybody, despite promise after promise to do so, and oh of course we so sorry this has happened. I have asked to speak to the Trust & Safety team to see what they are doing about my money. I am told today, get this - Oh the trust & safety team work in the back offices and they don't have phones. Well I kid you not, I nearly wet my pants I was laughing so much.

Now if that were not bad enough, here is stage 2 of Airbnb at its best.

I was invited to join airbnb's Plus programme where they send a party to your nominated property to inspect and do a photo shoot. This according to Airbnb will elevate your listing to a preferred status whereby potential guests will be convinced to book your property because you are a trusted host whose property has been inspected by their professional team. I put forward the 2 properties Airbnb had chosen from my portfolio, a date was set for each property, and here are airbnb's requirements.

Schedule your home visit

Choose a date and time for an Airbnb partner to visit your home in person. The visit will take 1-3 hours and includes an inspection and photoshoot. You or someone who maintains your property should be there the entire time.

Well you know what's coming next don't you. Yes of course, airbnb did not turn up to either property to either pre arranged time and date, and I had to pay my staff for sitting on their backsides watching TV waiting for airbnb to turn up.

So once again I have to contact airbnb to get a credit for $236 which they charged for these 2 non visits. But then again, they are oh so solly for what has happened. We will arrange a credit for you. Now I know you are going to ask. Well did they credit you? You already know the answer. Of course not. Please go away and stop bothering us is the impression you get when you ring and get put on hold time after time after time. Todays call was on hold for 14 minutes. I am sure they were just hoping I would go away. They are like Insurance companies who receive a claim, and adopt the declined declined declined response, until they realize you mean business.

Today I have reached the end of my tether. I have been told that the Trust and Safety Team do not have phones and when I requested to speak to a Public Relations Officer, I was told airbnb do not have one. I just got the old smoke up the ass blurb from robots, and the round robin treatment of " well we cannot do anything from here as we are a call centre". So I asked to be directed to a phone number to speak to somebody who can actually act with responsibility. Oh I am so solly, we cannot give out other numbers as we are only a "call centre.

Time to go public and tell the news media. I know they just love this juicy type of story to get stuck into airbnb.

I am not afraid to give my name, phone number and email address.

Allan Prince - Palm Cove Real Estate - +61435907197  allan.liene@gmail.com

Now resorting to a Magistrates Court Claim for the missing money.

[David126]

Not a topic in the singular, in the limited time I have been on this forum must have been asked a hundred times.

Many of the people who used to answer this question eventually gave up and have moved on, but all the information is still here.

[Mike55]

Don't give up folks.  Press the Like button, keep the thread going, start another post, whatever.  Let Airbnb know this IS NOT GOOD ENOUGH.  Why do we pay Airbnb a commission.  Surely some of that is for support.

[Andrea9]

@Mike55

You can actually either post your suggestion on 'Host Voice' on this forum (click on banner at top or if that's not being shown somewhere at top right).

Or - also on Host Voice - search for 'contact Airbnb' and like all of the previous posts suggesting this to get the support count up.

Host Voice is actually monitored by ABB operatives and will add a little drop to the big water bucket as opposed to the huge melee hier on CC.

Good luck.

[Ephraim0]

@Mike55 @Andrea9 @Mary224 @Nitzan2 @David126

Follow the yellow brick road, and look for the great and powerful OZ, I hear he solves all airbnb related issues in a timely manner for hosts.

[Andrea9]

@Ephraim0

Thanks for that very helpful and creative comment, but seeing we ain't in Kansas anymore it doesn't help much...

It's obvious corporate America-Europe-World have become much too powerful, acting like  governments unto themselves.

But instead of simply giving in or complaining isn't it better to at least use the stumpy tools given to us, kind of like the prisoner using a spoon to try and dig out of prison instead of just kicking it into a corner?

If enough do it, it just might have an effect to turn the mighty OZ a degree or two.