Hi Airbnb Team,
I would like to explain what happen with us on October 10/ 12 , 2020 at house address 199 Huntingdon Crescent, Waterloo, ON N2L 4P8, Canada and host name is Anson.
We came first time to Waterloo and used airbnb as a home for 3 days /2 nights. The host met as very friendly and maintained that may be you were so tired after long trip and we agreed ) . We put ours stuff at the place and went to discover the City. We came back at 11:00 pm and had a problem to open a gate to exes to the place( basement) . Anson as a host of the place didn't have in the house sound isolation between first floor and basement. It means we had all bad expressions during the night with walking, talking and over activities until 2:00 am , when I wrote a note to host that he has a regulations not to make a noise after 11:00 pm and he didn't follow it. Next day we left the house for all day and we didn't see the host at all. We came back and slept so peaceful until 4:00 am , somebody took a shower and the hole water pipe system started make a strange loud noise which awake me up and I couldn't sleep at all. I don't know how it possible to stay at this place if it is not have a proper isolation protecting from noise above and sewer system .
The trust is broken for all host and we will never go again in any places at airbnb . Thanks.