@Rebecca1551
I know it's hard to accept, but it's just a reality that you cannot rely on Airbnb support for anything, and often, engaging with them can cause you frustration and even harm in some cases. You may get lucky, but in my experience, engaging Airbnb support, especially with respect to an issue with a guest is too risky.
It's not always easy, but we avoid Airbnb support whenever possible.
Vet your guests extensively. Scare away any that raise any red flags... before they book.
And as always, don't be too eager to accept bookings. There's another one coming. Just be patient. It's Airbnb's greatest strength.
It's a very special art that you eventually refine, it offers no guarantee, but so far, for us it's been far more effective than dealing with it after the fact. And you don't suffer the risks of engaging with Airbnb support.