@Lawrene0 yes, 12% sounds right since it went from 3 to 15.
My conversation with customer service:
me: why am I paying 15% in fees
CS: you are not. Here is a help article
me: I am, here is a screen shot
CS: oh, let me transfer you to someone who can help
new CS: that's because you are a hotel. Here is a help article
me: I am not
CS: oh, let me transfer you to someone who can help
new CS: that's because you use a channel manager. Here is a help article
me: I am not
CS: oh, let me transfer you to someone who can help
new CS: that's because you opted in to pay the higher fee. Here is a help article. I will be off for a long time but if you still need help, click help
me: I still need help
me: start a new help chat
new CS: someone is helping you, wait for them to return from their time off, whenever that is
me: start a new help chat, try to fraise the question differently so they do not bundle it with the original chat
me: how can I change my service fee set up
CS: here is a help article on how you can make a change
me: this link does not work
CS: new link
me: this link does not work
CS: let me transfer you to someone who can help
... and curtain
@Bez8