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How do I waive the cleaning fee for a pending request?

Merry-Lee0
Merry-Lee0 in
Wells, VT
Level 2
‎09-08-2016 06:00 PM
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I received a pending request for which I want to waive the cleaning fee.  How can I do that?

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  • pending request
  • waive fee
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Re: How do I waive the cleaning fee for a pending request?

Andrew90
Andrew90 in
Hopewell Junction, NY
Level 10
‎09-08-2016 06:03 PM
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You can either send special offer if they have not yet booked or send alteration request.

See https://community.airbnb.com/t5/Community-Help/Community-Help-Guides/m-p/23100#M311
Andrew - see community help guides for many great FAQ
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Re: How do I waive the cleaning fee for a pending request?

Kelley15
Kelley15 in
Nelson, Canada
Level 2
‎20-10-2017 01:13 AM
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It's not in that link (from what I can see...)

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Re: How do I waive the cleaning fee for a pending request?

Regina38
Regina38 in
Wilmington, DE
Level 10
‎10-08-2016 12:51 AM
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I don't know but that is ysually a bad idea. Every gyest that said they were super clean left a mess. Wet towels on bed or dishes in sink ect...
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Re: How do I waive the cleaning fee for a pending request?

Patricia236
Patricia236 in
Puyallup, WA
Level 1
‎01-10-2016 02:46 PM
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I don't see the place to send a special offer

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Re: How do I waive the cleaning fee for a pending request?

Ronda1
Ronda1 in
Atascadero, CA
Level 1
‎11-07-2019 11:13 PM
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I am looking for an answer to the same question. I have a guest that wants to extend their stay and I will only be cleaning at the end of their stay. They sent me a booking request and once that happens the special offer disappears. Wondering if I just need to refund them that amount after they book. Anyone know?

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Re: How do I waive the cleaning fee for a pending request?

Ashley-And-Adrien0
Ashley-And-Adrien0 in
Tampa, FL
Level 1
‎22-08-2019 11:51 AM
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Hi Rhonda, I’m having the same thing come up for my current guests who have extended their stay.  What did you end up doing? 

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Re: How do I waive the cleaning fee for a pending request?

Alexandra316
Alexandra316 in
Lincoln, Canada
Level 10
‎22-08-2019 12:02 PM
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@Ashley-And-Adrien0 You need to go in and change the current reservation: don't get them to send a new booking request. Open the reservation, and there is an option that will say Change or Cancel Reservation. Click on that, then select Change Reservation. It will give the option to alter the dates. The guest will need to complete it by accepting the change.

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