How do you make sure your guest pays for damage?

Jaclyn1
Level 1
West Hollywood, CA

How do you make sure your guest pays for damage?

I came home this week to find that my sofa cushions had been flipped over. Today, I discovered why: my guest had left a huge stain on the white cushion. When I contacted her about it, she said that she would pay for it to be cleaned if I sent her the bill. How can I ensure that she will actually pay?

2 Replies 2
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Jaclyn1,

 

You should request the money using the resolution center: https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-How-To-Guide-Request-or-Offe...

 

BTW, your listing looks AMAZING!

 

Cheers

 

Dave

 

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

Thank you, Dave!