How does the insurance work

How does the insurance work

My guest seems to have broken my sound system. If I ask AirBnB to cover it, will it affect my standing with AirBnB in terms of my rating or ranking? Is it better to ask the guest to pay for it?
1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Craig3,

 

Airbnb insurance will not cover your broken sound system but since you have a security deposit, you can make a claim through the Resolution Center against the guest within 48 hours after checkout.  If successful, Airbnb will take money from the security deposit and send it to you.  You will however need to provide documentation and if the guest does not agree, Airbnb decides.

 

To make the claim through the resolution center, you can check out this post: https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-How-To-Guide-Request-or-Offe...

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host