Some of you have been welcoming guests for several weeks now, so it would be really interesting, and helpful to your fellow hosts, to know more about your recent experiences regarding communication.
How have your conversations with guests differed?
If you were used to sending standard or boilerplate messages, have you updated them? Have you been communicating with travellers more, less or just as much? Have you noticed any new types of questions from your future or potential guests?
We can’t wait to hear how hosts have been knocking it out the park as hospitality gets back on track.
My home is on a Sought after spring fed River in Florida , More of my guests are now from local areas and that brings many challenges, many extra unlisted guests, Then They comment place is to small, unauthorized boats at dock one guest brought three boats! extra cars, Many smaller items missing. Trying to add a longer minimum stay.
uugghhh florida locals...the worst. i lived on south beach i had to get out of there. i feel for you 😞
what about upping your price or including a hefty surcharge refundable upon proper exit. its worked for me. shuns the riffraff if people want surcharges back it improves the behavior
Two things have been a major change: pretty much every other person is trying to throw a party so I have to be very thorough in my communication about expectations, some thing I didn’t have to do in such depth before. Almost all of them lie, so I have to ask every question several different ways and try to do it in such a way that a handful that is not trying to break my rules is not offended but the remaining majority comes out clean.
I also used to offer to greet guests in person which is no longer an option.
what we need are instant book screening functionality that requests only hosts are shunned from
abb already knows this
Since our calendars were unblocked, I started getting enquiries again, but not a single one has expressed any interest in cleanliness or other COVID-19 related safety measures. They don't even ask who else will be staying here.
The guests seem wholly unconcerned and I am the only one asking the questions. I would at the very least like to know their day to day schedules (I host long-term guests) e.g. will they be working from home or travelling into work every day via public transport?
One girl seemed particularly keen to book. She told me not to worry because she would be working from home full time, doesn't know how to cook so would only use the kitchen to make tea/coffee and would be staying with friends at the weekends anyway. That didn't make sense to me. I mean, if she was going to work full time from here, was she just not going to eat? Even if you buy pre-prepared food or takeaways, you still need to use the kitchen to some extent, especially as I don't allow my guests to eat in their bedrooms. I didn't question her further on that but I did want to know if she would be socially distancing while staying at her friend's, as per the current Government regulations, but she obviously didn't like that question because I never heard from her again!
they are. i get them. last 3 guests all concerned and adherence tho one guest fellow host and her family had to be written up publicly first time for ev
now im requiring all family over 18 be added to itin so reviews display for whole party
not interested?! no prob! happy hunting asap
That's certainly possible, but from what I see in my day to day life. e.g. how people in my neighbourhood are behaving, what my friends and family and colleagues are doing etc. I realise that if people want to travel, they just will. People can be cautious, but if they really want a holiday or to visit someone etc., they will justify to themselves why it is 'safe' for them to do so.
dont you live when they do you the favor of either going away or withdrawing tho
ive gotten really good as dissuading riffraff without being rude confrontational or wordy. they go crickets or withdraw. i logofg happy and relieved
We've basically had no requests at all until yesterday, all for this weekend, which went as follows:
1. Covid 1st responder wants to stay for almost a month. Great. Except the guest never responded to multiple messages for almost 8 hours, never confirmed a check in time, never confirmed having read the house rules, never responded to anything and so we were forced to deny the request because it started to feel like some type of scam and it was concerning that a first responder would not be concerned about COVID, either in terms of them bringing risk to us or vice versa.
2. Guest wants to book for 2, this weekend, great, starts off asking a random question. We dialogue. Then the guest wants to bring a baby and another person. Fine even though the place is listed as not suitable for under 2. Then the guest can't change the reservation to 4 guests and then they disapear.
3. At 2:30 am guest, local, messages saying having trouble with ID verification. We respond this morning. We've now sent the guest 3 messages and airbnb help 1 message. No idea if this guest will be arriving tomorrow or not. UPDATE: The guest withdrew the request.
So, I guess the summary is that guests seem to have extremely, extremely poor communication skills and even a lack of understanding of how the system works, as if they think the request=confirmation.
I've told you before that people just don't read. Yesterday, I received an inquiry from a guest that has one review from last Fall. So, not a total newbie.
She asked if the apartment was available next Friday to Saturday. Do we have wifi, and is it located in an apartment building.
I politely answered her questions, and even pre-approved her. She thanked me for the information, but hasn't booked. However, I was thinking about how she just didn't read.
Looking past the obvious:
- The dates are available. That's why my listing appeared in your search results.
- The first sentence under the The Space in the listing - "This comfortable apartment is on the first level of a single story house. It is self-contained, and has its own private entrance and amenities."
- Here are some of the amenities displayed on the main listing page:
@Debra300 Yeah, I agree, that's why my 1st message is always to remind them to review the rules and the location and oh, hey, if you didn't see it we live in the same house as the airbnb:)
But, I mean, if you want to rent someone's space, especially if you're only giving yourself 24-48 hours notice, and with the uncertainty about covid and how that might affect the stay, you have to reply to the messages in a reasonable timeframe. The first person, who allegedly wanted to stay 3+ weeks, and was making the reservation only 24 hours in advance, to not respond at all for an entire day is so weird. I had a bad feeling about that one, though, so although I hate to deny any requests, and could really, really have used the $$, I feel like we dodged something there.