@Lizzie
This is such good question.
As mentioned above I have learnt to follow my gut more (I actually get stomach aches when I go against it *SMH*) and be more assertive.
Overall we try to be accommodating- if you ask through kindness rather than entitlement I would definitely consider it... however, just as I am in other professional settings, I am only considerate to those who consider me as well.
For example, I had this one guest who inquired about staying with us but needing to drop off his luggage before the check in time. Before I was even able to confirm yes or no, he just booked it and said that he’ll just come... all consideration on my part went. I kindly informed him that this is not possible and he can use serviced lockers all over London as to do this for a small fee, if this did not suit him then he is welcome to cancel his reservation penalty free.
Furthermore he was coming on a Sunday- truly my only day off, which I spend with my beautiful niece and family.
I make exceptions but no money would ever be worth your peace much less your time with loved ones. Just my two cents. Have a beautiful day! 🙂