Dishwashers, ovens, refrigerators, microwaves, washing machines, stoves, you name it and most likely you have it in your home. Nowadays it's pretty rare not to have any of the household appliances mentioned above.
If you are like me though, you get use to your own appliance, the way it works, the setting etc. and so it can be a little tricky when you go somewhere new and use a different one.
I was wondering if you give your guests any guidance on how to use your household/listing's appliances, if they have access to them? Perhaps you provide user manuals or you create your own, or you give a demo when they arrive?
It would be great to hear what you do and any tips you give to your guests.
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I use signage, I have little laminated signs I have put up around the house, not just for appliances but also highlighting main switches like A/C and water boilers.
I think it definitely helps people feel more comfortable as they don’t have to constantly ask the host.
In the kitchen ‘with compliments’ for tea, coffee and othe basics always works wonders people really appreciate it.
I have a Welcome to the property guide book. In it I have all the instructions and other information that Guest may need.Also I lable all mutiple light switches with a lable maker. This is one of the things that guest say they love in our guest book and private feed back,
@Lizzie Upon arrival, I show folks how to make their own coffee or tea and have instructions on how to flush the toilet (hidden control on top) written out. I show the guests how to use the high efficiency washer and dryer, as that is very different from regular efficiency units. For those using the hot tub, I give hands on demonstration in proper use. Most guests are happy to learn and follow the procedures, and the ones who are not invariably cause trouble or damages. Guests are instructed not to open a running dishwasher and to not start the unit (it is tricky) and offered to show them operation of any other appliance in the kitchen.
Guests are so spoilt for choice in my area to have wide selection of places to eat within 5 minutes walk so rarely have the need to use my kitchen appliances!
My only quirk, is I have a tendency to switch appliances off at the wall so that may trip Guests up and I do advise them of that..It is because of incidents where I witnessed first hand electric wiring fires that I to this day switch appliances off, alas I understand I'm in good company with Prince Harry who turns off lights at the wall in rooms no one is in!!
Like you mentioned, I have gotten used to my appliances and don't see them as a guest would - especially a guest that isn't from my country.
For the Nespresso machine, I don't leave any instructions. I probably (incorrectly) assume that everyone knows how to operate these ubiquitious countertop staples.
I know that standard shower faucets can vary from country-to-country, so I make a point to show my guests how to turn these on and off, and adjust the water temperature.
The last thing is the thermostat. I know that people have their own comfort ranges for temperatures, but since I live there too, I will turn it down when they've turned it to 28 degrees to keep my house from becoming a sauna. And I usually don't mention it.
We try to run through everything but i think after a long flights to get to us they dont listen we show them anyway,
I have to tell people to leave the swimming pool alone we have had people switch it of.
My pet hate is people leaving all the lights on day and night and the A/C we always show the how to use the A/C we have lots of guest who come from countries that dont use A/C Please close the doors and windows when you have it on. excuse me the garden doesnt need cooling down even though we have signs on the bedroom doors to turn off the electric Im afriad it dont sink in.
We made an A4 sheet with instructions about saving electric and not to go out all day and leave ALL the electric and A/C running, lets see how that goes!
We did used to charge extra for electric I
Upon arrival my guests are greated with my custom "All Access Guide" which outlines all the details of the property ( how to use the Nest thermostat, the fans, washer/dryer location, and includes complimentary gifts in their welcome package). As well as all my favorite recommendations in the area, local attractions, nearest gas stations, nearest pharmacy/ grocery store, emergency contact numbers, and much more).
I think it is very important to make it clear to all guests how to use the appliances at the property, as well as properly have the pool key/ gym fab labeled for them with detailed directions on how to access the amenities. I also like them to be showered with recommendations, as I have learned that you can never go wrong with giving them as much guidance as possible! I have found that most of my guests find it very beneficial, so I like to assure that they have as painless of a stay as possible. It keeps them coming back :)
My first double skinned coffee pot was destroyed by a guest putting it on the gas stove, ok lesson learnt so the next one I put a plastic tag on the handle stating, "THIS MUST ON GO ON THE GAS STOVE" and additionally, I explained in detail why and showed to very subsequent guest the damaged pot.
Well the next pot the same thing happened again! the guest explained that their father was not there on the day I explained that it should not go on the gas and that’s how the pot got destroyed, notwithstanding the fact I told the guests present to pass on this information to those not present.
accidents happen excepted...
So, if your margins are tight and you are part of the eighty percent charging well below one hundred dollars a night the best solution is not to provide this equipment at all.
Every additional piece of equipment you add, adds complexity and complexity add cost so if your margins are tight logically the appropriate thing to do is keep it simple and avoid putting these types of equipment into your listing.
Should you choose to ignore my advice, you should buy at least two and probably three of each piece of portable equipment in the case of loss or damage why I hear you scream, because the next guest will have an expectation that you will provide this equipment and is not interested if the fact that the previous guest broke them.
Hola le doy Gracias Dios que mi Alojamiento en bien sencillo, ya que estamos cerca del Mar, y por lo general esta clase de Artefactos electricos de gran avanzada se deterioran muy rapido, por lo que solo cuento con artefactos sencillos, como lo son la lavadora, microondas, nevera o heladeras, duchas normales, bueno el agua sale tibia todo el año, no es necesario calentarla, bueno tampoco tengo bañeras, tal vez mas adelante, la estufa es a gas, hay ventiladores para no mantener los aires encendidos.
Si el huesped esta de acuerdo claro esta. Por lo general la casa es bastante fresca.
Otra es que como vivo alli, pues estoy pendiente de las necesidades del Huesped o de los Huespedes y veo que esten comodos dentro de las limitaciones que ellos puedan tener dentro del Alojamiento.
I do not have any instructions on appliances, as we have a simple older refrigerator, stove/oven, toaster, microwave, and no dishwasher. For the coffee pot, I also opted to keep it simple, with an inexpensive one vs. other types, as we are concerned about people putting grounds from a Moka pot or French press down the drain.
I do, however, have signs for how to operate the wood burning stove, asking guests to remove shoes and reminding guests not to put anything other than toilet paper down the toilets to help us protect our septic tank.
We have an in-person house-tour, during check-in.
During which, all appliances are explained (depending on the need of the guests).
Some guests eat out all the time, while others do use the kitchen extensively.
And we are legally obliged to have paper versions of all appliances in our accommodation.
So, we have these available too.
Furthermore, we share an electronic version of our house manual with our guests, prior to their stay.
In this document, each appliance is described in a separate chapter, which at least contains:
Surely in this day and age, everyone knows how to operate a microwave, oven and dishwasher?
We don't give any instructions but are happy to answer any questions. The only thing hat trips some people up is the dishwasher settings, but let's face it, unless you have a manual explaining what every symbol means, does anyone really know?
I'm with @Cormac the less appliances you use the better. All we have are the basics
And that's it. We supply coffee and tea but no coffee machine and have never had a complaint.