Hi, I'm new to Airbnb (third booking last weekend). First two bookings went well, but a few issues with the last one.
My place was booked for one guest, though it sleeps 8, and my co-host queried the guest asking if it was only one guest,
as it made it an expensive weekend for one person staying. (Cost is the same for 1-8 guests). He did not answer the query and the mobile number he provided was incorrect. My co-host and I both sent him messages with co-hosts mobile number to arrange to meet at the house,
but no reply. Ten minutes before arriving he rang me to arrange entry to the house, luckily my co-host lives next door!
Turned out there were 8 guests - 2 adults and 6 children - a group of schoolchildren and a teacher from California, and a bus driver from
Avalon, NSW. The booking was made in the bus driver's name, but on his profile it said his address is California, not Avalon, NSW.
I think it was the first booking he has made on Airbnb.
Should I mention these issues in my review of their stay or contact Airbnb?
My co-host said they were great guests, so no problem with their stay other than those I've outlined above.
I note from reading other Q & A's that insurance would be an issue if there were any problems!
Your advice would be appreciated,
Jan.