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Join this discussion to learn about what it takes to be a Superhost. Superhosts go above and beyond for every guest and often share valuable tips for creating great stays. From thoughtful gestures like leaving chocolates on pillows to welcoming guests with a handwritten note, there are many ways to be an outstanding host.
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We look forward to hearing your tips!
I am in my Hawaii house. The street is very canyon like, and a home four doors down and then five doors across... we can hear every word they say, their kids playing loudly.
The walls have no insulation. We have jealousy windows. That are cranked and rectangular pieces of glass and/ or plastic.
So sound could be a big factor. Also a band of wild Turkeys that gobble around the neighborhood. Like pets. My other listing has coqui frogs and roostets!
The big Island can be very noisy!
We like to meet all our clients face-to-face to show them we care about their stay and safety. When we all our rooms are full we aill also have a little social evening get together. Some clients want their privacy and this is okay and we recognize this and give it to them.
As I Superhost I have done a few extras that have been really appreciated. One of the things I do for each guest is write a handwritten welcome note. It takes less than a minute but adds a personal touch to welcoming guests especially when I can not be there.
I host in our home so I can try to ask when guests would like coffee (and set the timer on the coffee pot) and am open to answering questions and offering help throughout their stay.
Most of all the number 1 tip I have is be hospitable and kind. Being kind and connection are keys that have found most guests enjoy. Some come and do not want to interact, but very few.
I have Gestapo style of hosting. I always frighten my guests with police right away and make them sign long contract of what's forbidden to do inside the house. I mean, A REAL SIGNATURE ON THE PAPER at the moment of arrival.
And I am a superhost. Most of my guests are a hell of affraid of me. And I am happy with my style. It works in 99% scenarios. There were only two dudes I gave to police last year. They risked and tried my boundaries. the first one was so naive. He asked what will i do if he invites a girl over. I told him "I will give you to the police". Taking to account that our house is consisting of police neighbours on 70%. He answered "Ha-ha". And he brought a girl. And both ended up their night in police department. The second one was a horror writer (was my mistake to take him), he didn't wanna pay for the dirty carpet he left. I locked him in the apartment ( i have 3 different locks, the guest is getting only 1 key) and started to call to the police describing to the guest how he will loose 1 week of his life in local prison now and miss all his tickets for the next months. He gave me money for dry cleaning of the entire apartment right away and was running away from the house as crazy. Other guests were very ok and honored with my good review.
I agreed with everything but the part of locking your guest! I would just let him go and contact Airbnb! Airbnb policies, regulations and insurance are there to protect the Host as well as the Guest!
No. It's a part of the game. The more frightening - the better. I think, they are getting excited by the process. I have to charge extras for my style. P.S. The dude I locked was from booking com. He said, he had profile on airbnb also. But, I bet that horror writer already got so many bad reviews in his profile so he went for another booking company to get a chance to book at least some property at last moment. Coz any normal owner would refuse on airbnb with such pre-history of behavior. On booking com he is in the black list of users already.
There is no support from air B and B for guests that cause damage and nick stuff despite what they promise. They do not vet people properly and as far as i am concerned only interested in their profit.
As superhost of you think somone is going to give you a not very good review because they are one of those people that have to find fault then i would advise not to do a review and then they can't do a review and not everyone does a review anyway. i find it very stressful all this review superhost stuff, very American and all a hype. I would just rather enjoy the old fashioned British way of dealing with guests. Most Air Band B don't rebook in my experience anyway.
Also i find there is a great pressure on hosts to lower the price.as with most things we are doing all the work, getting the stress and a big company is making a lot of profit out of us beavering away, so eventually i might switch to a monday to friday, less work, no tax and no silly reviews to fill in.