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Join this discussion to learn about what it takes to be a Superhost. Superhosts go above and beyond for every guest and often share valuable tips for creating great stays. From thoughtful gestures like leaving chocolates on pillows to welcoming guests with a handwritten note, there are many ways to be an outstanding host.
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Well in my case I think it was more what I did not do, cancel any reservations.
As I have a lot of short stays I also have the advantage that no one review makes much difference, I find most people are fine and of course there is always the odd one but they have no impact on me so I do not let it worry me.
I do sympathise with those who have fewer longer stays, and a weird one.
I have a very simple rule. I treat all of my guests the way I would want to be treated if I stayed in their home. Hospitality and communication are key. Also, I only host a few days a month, not everyday. As I am sharing my home with my guests I realized that I needed downtime for myself and my family. That makes hosting fun. I have met amazing people with amazing stories. I love being an Airbnb superhost......
When you have guests how often do you meet them face to face? This is my first stay and I have a little cottage. I have been surprised that the owner is right next door and hasn't introduced herself to me or extended a "live" hospitality. I have been a little suprirsed. It's my first time staying in an Airbnb.
I'm a superhost and I can tell you that even though I try to meet each and every guest face to face when they arrive, it's not always possible. Sometimes guests must be able to "self checkin" and they don't always meet the host upon first arriving. I can also tell you that it is a very fine line between being a host that spends times with a guest to one that is overy present and doesn't give their guests enough private space. Most of the guests would prefer their privacy, so many hosts try to give them plenty of it and that can sometimes make some guests feel a little distant or abandond. As I said, it's a very fine line and it differs for each guest I have. So while I try to make myself available when needed, I also try to give my guests plenty of privacy and their own space. It's always a challenge to dance that fine line as a host. When a guest approaches me I'm happy to chat with them. Otherwise I may just leave them quietly alone to give them their privacy. If you'd like to meet your host(s) and know them better, I suggest approaching them for a chat. You may just find that they were hoping you would and that they would love talking with you!
Good luck to you with all your future travels!
So far i've been able to meet every guest face to face and welcome them. I'm sure that it will happen occasionally but I would for sure send them a message telling them that I will be unable to do so.
You will find all kinds of hosts. I have traveled through Airbnb, and I have had all kinds of hosts. I particularly like to have my privacy and not feel that the host is watching me all the time. I have socialized with some people and not with others. Was you communication fluid before the stay? At this time I have a self check in in one of my listings so I never have the chance to meet my guests. My co-hosts or my cleaning lady does. Just don't take it personal. If you need help or information, just reach out; I am sure they will be happy to help you.
i always talk to my guests and we share our stories.it could be on the first day on a cup of coffee or at the end of their stay.i can also give them a ride when its possible ) But all this happen when the guest is willing to,otherwise i leave them having their own private space .
I think I am the same as you. I have many short stays- have been known to have had 10 people over 4 days, so if there is a negative review it gets buried quite quickly. Have had only one and that was very early on. It was the middle of winter and I'd given them warm sheets. They complained that they were cheap and nasty. Actually they weren't but now I ask.
So far I have yet to cancel a reservation and do have instant book, so am careful to block days I don't want booked.
It has all to do with cashing in those necessary 5* reviews I suppose. How to manage that would vary greatly from host to host and what they offer.
My approach has been that every property has it's pros and cons, so it may be necessary to overcompensate in some areas to make the pros outnumber the cons.
I am not even an on-site host most of the time, so in my case it has more to do with what is on offer than about personal presence. My daughter is my co-host and is making a very good job of it. I believe my guests have most appreciated:
The value for money aspect.
Attention to details.
A home rather than a bone rental.
Being in a prime location, in a modern and sound-proofed building has of course helped a lot in the positive direction.
These relate to sharing your home - more so than entire homes I guess:
Remember that guests can be as nervous as you on arrival.
It’s a strange environment for them so concentrate only on a few key things that are important to you - for example physically walk them through how to lock the door - it sticks in their mind.
Sounds obvious but be friendly and approachable and tell them you are around if they have any questions
In advance send them a few links to local info: like places to eat, bus tours, transport passes - but don’t over do it
Always try to be there when leaving to say thank you very much for staying with us and come back again sometime
Hi Gerry and Rashid,
I really liked your tips for being a super host. I live in Ireland and I like to meet and chat to guests as most are visiting the country for the first time. Hospitality is part of our culture, however I will always respect guests who want privacy.
@Lizzie Thanks for asking me to participate!
My primary Airbnb is an apartment in my home: it's a completely seperate unit from my living space. I live on site with my husband and two dogs, but generally don't have a lot of interaction with guests.
I think that for me, it's a combination of things, and it seems to work:
1) As I've mentioned before, I try and do at least one special thing for every guest. Sometimes it's dictated by what they've told me; sometimes it's something spontaneous. Some examples have included:
- Leaving champagne and a personal card for an anniversary or recent wedding;
- Leaving flowers just because;
- Leaving small food gifts and cards over Christmas, as well as putting up some decorations to make people feel more at home;
- Cleaning off a guests' cars so they don't have to brush off all the snow on a cold day;
- Free early check-in and late check out;
- Free winery tasting passes;
- Letting a guest's dogs out so they could stay later at a wedding;
- Leaving dog treats and waste bags for guests with dogs;
- Providing a couple of cold, local craft brewed beers for people who get in late;
- Providing recommendations on everything, from where to go for dinner or where to find an outdoor skaing rink to where to get a wedding cake at the last minute;
- Always having cold bottled water and a selection of coffee and tea with all supplies to make it on hand.
2) I do market research often to make sure I'm offering good value. I look at other Airbnbs in the area, as well as regular bed and breakfasts, hotels and motels to see what they're offering and at what price, and make changes accordingly. I also look at the listings of other hosts I admire, regardless of location, to see what they're doing.
3) The design and the way I run my Airbnb has always followed a simple principle: what would I want if I was staying somewhere? I know that my place is the kind of place I would book if I needed somewhere to stay in our area: the price is reasonable, the amenities are good, and I offer checkin anytime with no need to arrage it prior to arrival. It also has no wine country kitch; it's simple, clean and modern. It also allows dogs, and my dogs mean more to me than pretty much anything, so I know that's something I would appreciate! A major plus on that one is that I also get to meet other people's great dogs.
4) The importance of making a good first impression can't be overstated. If people get a bad impression from the off, even if it's a small issue, it tends to carry over into the rest of the experience. I always make sure I thank people for their booking as soon as they book and offer assistance and recommendations if needed. I also always have the unit ready to go at the agreed check-in time: I've never forgotten to set up a door code (knock on wood!).
I'd say those are my top tips, and as I said, I've been successful so far with it.