I'm new to AirBnB. I've hosted maybe 10 guests. But I've had one recently that really stumped me how to deal with them.
I know how important reviews are, so I was hoping to get some advice on how to best deal with this scenario (for the future) and keep my ratings high!
The guest arrived, and seemed to think they'd booked a Hotel, rather than an AirBnB. They were suprised that they were sharing the flat with me. I messsaged to check everything was OK on day two, and they thought that leaving dirty towels on the floor would mean they would get replaced. Like a hotel.
I took extra steps. Giving them another set of towels. Checking up to make sure things were OK again. But it stumped me a bit how to deal with this guest.
Everything I've mentioned above is pretty clear in the listing. So I'd really appreciate any advice on how I can be a better host in these scenarios.