@Daniel7512
Daniel, you offer a product (your room/apartment), I hope you clearly and transparent describe what guests get when they book. You can also describe your rules and services you offer and won't offer. There is no such possibility to make every guest 100% happy. If your listing is accurate, guests cannot request extras, extras cost extra. You can have in two days two guests and one can absolutely be unhappy and another one is happy. It all depends on your honesty, people's expectations and their perception. The best example about perception I can give you: I have 2 listings, 2 guests at the same time, when it comes to ratings, one guest would rate my cleanliness as 5, another one, who stays at the same time, gives me 3. How is that possible, both were at the same time here? If someone is trying to bend you, and you cannot deliver, not everyone can spent on each guest 1K extra, just remind people on your listing description and your house rules. If your product is accurate described, you are not responsible for perception and imagination of people.