@Katarzyna45
Ah Katarzyna, the review and the review response is where you must display all the tact that you can muster. Remember, the response you give will say as much about you as it says about the guest.
The guest might have been a complete 'plucked arsed parrot'.....don't bring yourself down to that level. You need to remain dignified and conciliatory.
*
I have looked at your listing and I can see how there could possibly be a bit of confusion! You say your listing accommodates 6 guests · 3 bedrooms · 4 beds · 1 bath, yet your photos show two bedrooms each with what looks like a queen sized bed only, and you show two sofas in the lounge area, that's it!
Sleeping arrangements are very important to guests and you need to show exactly what you offer. Personally I feel 7 photos in total is not enough information for guests to have about your listing. Guests are very visual, they are not good at reading house rules and descriptions but they go by what they see. You start off by saying you sleep 6 in 3 bedrooms, you show 2 bedrooms (and they are nicely done) but the guest is going to assume that there is going to be another bedroom lurking there that you have not shown a photo of. I am assuming the 7th photo is the sofa bed
My feeling is you should tidy up what you offer and that will get around these sorts of issues! If that 7th photo is the sofa bed, show a shot of it made up nicely so there can be no confusion as to what it is!
The other possibility is the guest bought along more people than the 6 they admitted to and someone actually did end up sleeping on one of the couches!
But, to this current review response I would say something like. ....."I try to cater for families/groups of up to 6 with my sleeping arrangements. I am so sorry if there was any misunderstanding and one of my guests actually had to sleep on a couch"! That then makes the guest look a bit stupid and the fact that you have said sorry makes you look like a nice genuine host!
Cheers.......Rob