I had a guest stay last weekend, and they really annoyed me a lot. Most of the problems stemmed from lack of reading: they didn't read the listing, or my check in instructions. I've hosted over 300 guests, and I've never had a guest who's managed to cause so many petty annoyances or had so much trouble with my basic instructions. They had three previous glowing reviews from other hosts.
I host an apartment that's part of my home. The guests started their stay by showing up an hour early. Not a huge deal, because I'm leaving gaps between stays at the moment due to the pandemic. However, they then parked in the wrong spot, then tried to enter my private residence. I always lock my door, thank goodness, because my three dogs were inside (they are friendly, but they're all rescues and if they got loose it would be a disaster). Not only does my welcome message provide detailed instructions on how to check in, but my listing check-in guide provides a detailed instruction with pictures. The only other person to ever make this mistake was brand new to Airbnb and there was a significant language barrier. They got checked in, then left their dog alone immediately. It proceeded to scream the entire time they were gone. I don't expect dogs to be silent, and again, I host a lot of people with dogs: this wasn't normal. The guests also shouted and screamed throughout their stay, including late at night. Come checkout time, they checked out an hour late, again without asking for permission. The flat was left clean and tidy, just really late.
I'm kind of at a loss of what to say. I'm annoyed by their behaviour, but wondering as a potential host how much you'd want to know. I don't want to write a review based on my annoyance level. At a stand-alone property, some of these issues would have been less problematic.
This is what I have so far:
X and her partner, along with their dog, stayed with us, and left our space tidy. Unfortunately, they didn't review my communication or my listing's information so there were some missteps throughout their stay: early check in and late check out without asking, parking in the wrong spot and trying to enter my private home were the big issues.
Too detailed? Not detailed enough?