Hi all!
I hope you can help. We rent out our houseboat when we are on vacation. Guests also take care of the cats. We didn't had a lot of guest so far (friends also like to stay at our place), but everybody was very postive. Untill last week, we hosted a couple. We weren't there on arrival (wich was communicated), because we were out of the country. That canceled upon arrival, saying they didn't like the bed and there was a weird smell. (Our friend came in half an hour later, saying he smelled nothing weird. But as we live on a boat, somethimes something smelly floats by.) I regret accepting there booking, because we love sharing our place with people who love it, and they didn't seem to be a good match. I guessed this guest are better sueded in a hotel or a Airbnb which isn't someones home (there seemed to be more and more of those these days..).
But... now I have to review them.. Any tips?