Hi, we are newish to hosting. So far our guests have all been great. We’ve had the usual, give us 5* for everything then a 4* overall trick that seems quite common, and one guest who wanted a rural village (which we are) to test the commute and then gave a 4 star rating for location!
However, the guest that has left today has me in a bit of a quandary, so i’d appreciate a little input from you all.
She messaged me before booking as she was going to a birthday lunch at a venue located 5 mins walk from our house. She asked if she could smoke, I pointed out that our listing clearly states no smokers or vaping on the premises or grounds (I also pointed out I have health issues which made this a necessity).
She didn’t book. Then a couple of weeks later she did book, clearly she hadn’t found anywhere else so convenient!
She booked for one person, but her previous messages had stated two. I sent her an email asking her to confirm how many people. We don’t surcharge for a +1, so for us it wasn’t an issue, but it could be for others.
I asked what time she anticipated arriving, as I was out much of the day, and my husband needed to collect me later, so there would be no one home for around 45 minutes between 6 & 6.45pm. She said she’d be there at 4pm.
She rolled up at 6.20pm, having at no point told us she was going to be late, my husband had hung around, but that left me waiting standing around in freezing cold and rain.
She was falling over drunk and promptly collapsed on the bed. Her partner didn’t introduce himself, just shut the bedroom door in my husbands face. My husband then had to leave them there, while he collected me.
The partner was outside smoking when we got back, in the grounds, where there was already a pile of cigarette butts. The house stank of smoke and alcohol when we got inside. We spent the night worried whether she was going to end up coating the room and bathroom in vomit. We close off our area of the house overnight, yet they came through into our area in the early hours of the morning.
Neither of them took shoes off, we have original pine stripped floors and are a shoes off house, something we make clear on our listing, and we provide guests with travel slippers for their stay. They left mud marks on the rugs, floors & bedding.
The following morning, they both totally ignored my husband and I; we are happy to either interact with guests or leave them alone, but a good morning doesn’t hurt anyone? We spoke to them and were totally blanked. We never even found out her partners name.
We felt very uncomfortable in our own home, like we were a nuisance to them, despite us staying out of their way. When they left, the literally just walked out the door, no goodbye nothing. They then proceeded to smoke on our drive, stub out their butts and leave them.
They did however leave the room tidy, which is frankly the only good thing I can say about them.
How do I review her?? Any tips gratefully received!!
