We have been hosting for 18 months and stay fairly full, so we aren't exactly new to this. However, I would appreciate input regarding a review I have yet to write. At present, the guests have not reviewed their stay and I am waiting until the 11th hour to review them. When they booked, they sent a LONG list of questions about the house, to which I responded cheerfully and in detail. When they arrived, they were both a bit flat, but that isn't a first. They also asked about laundry because a bottle of something soapy opened in transit and spotted a sweatshirt--presumably they hadn't packed much extra for their weekend. I told them where the laundromat was a few blocks away, but then, since I really was doing laundry, offered to launder it for them (probably won't do that again). Sweatshirt came out fine, for the record, but their responses to messages remained flat and efficient for the duration.
After they departed, I found bloody sex stains on the sheets and through to the mattress pad of the bed where they presumably slept (which was left unmade per our departure instructions). While this IS actually the first time we've encountered such extensive stains, it wasn't a huge deal and the bedding laundered fine. HOWEVER, just before our next guests arrived that evening, I noticed blood stains in the middle of the coverlet in another room. This bed was still made and did not appear to be slept in or even sat upon. I was admittedly agitated.
While I can excuse the "spills" on the sheets, it appeared as though they actually tidied up the other room after their romp. I sincerely hope we didn't miss any stains on the furniture, but having the upholstered furniture professionally cleaned moved up on my to-do list. Also worth noting, I had just laundered the stained coverlet and even told them it was still a bit damp, but would dry quickly. All were aware it was clean when they arrived.
So my question is this; how would you rate these guests and how would you word the review? In addition to agreeing to the rules when they book, we also have the departure checklist posted by the door. The checklist states that guests are to leave all beds that were slept in unmade so we know to launder the linens. I suppose one could argue they may not have actually "slept" in that bed... smh. I am so grateful for the excellent guests we have grown accustomed to hosting and would definitely want other hosts to give me some glimmer of a clue that guests might behave in such a way. I do read guests' reviews. And if there are less than five stars in any area, I note which areas so I can be mindful. If it is cleanliness, I am a bit more vigilant when I clean, etc. While I DID notice and we were able to swap out the bedding before our next guests arrived, if this had happened early on, we may not have had enough extra bedding; it took us awhile to build up a system and have a supply of extra linens on hand.
Thank you in advance for input. The Community Center has been invaluable on several occasions, but since I didn't find any prior comments that fit this situation, it seemed worth asking for help.