How to write a review if the guest paid but never come ?

[Kruewan0]

We had a guest witch paid for 2 days but never come to our villa. We tried to contact him by email and whatsApp a lot of time.............but no answer ( the guest doesn't have any review and has just joint in 2020 AirBnb)

We are receiving message from AirBnb to make a review...but how do we do in this case ?

Thank you for your help.

[Colleen253]

@Kruewan0  You would review him based on your interactions with him as they relate to everything except how he was as a guest in your listing. You can certainly clarify, so other hosts understand and have perspective, that he never checked in.

[Fran2]

“The guest did not arrive”

3 stars for communication, 

[Eljjov0]

Thanks @Colleen253 ! Had a problem like this before

www.airbnb.com/rooms/41070840
www.airbnb.com/rooms/28534323
www.airbnb.com/rooms/28445731
www.airbnb.com/rooms/28476715
www.airbnb.com/rooms/28471086

[Lisa723]

@Kruewan0 "X was very quiet and left our space as if untouched. We would be delighted to host X again." 😉

[Kruewan0]

Excellent!!! ha ha

Very good answer.

[Sam3555]

Nice answer

[Julie-Ann21]

I'd continue to try and contact the guest.  So long as there is no indication that the guest has written a review,  I wouldn't write one. Something serious may have happened to them and I'd want to be sure before I write a review.  

[Robin4]

@Kruewan0 

Hey, a little bit tongue in cheek but, I would just let 'sleeping dogs lie' !

This is literally the ideal guest, the one who books, pays, doesn't turn up and doesn't require a refund!

Gee I would love a few more like that....and I sure as hell wouldn't bother about getting involved in the review process. You don't know what sort of a can of worms you might open by going down that path!

If the dollars are in your account say...'Thank you very much' and move on to the next guest!

*

Seriously, if you are going to review just say,  "We would love to have had the pleasure of XXXXXX company but unfortunately he was not able to participate in the stay and I can't offer an opinion of him as a guest!"  Don't click any stars and see if the system will accept your review!

Cheers......Rob

[Kruewan0]

Hi Rob

"We would love to have had the pleasure of XXXXXX company but unfortunately he was not able to participate in the stay and I can't offer an opinion of him as a guest!" 

This sentence is good I think.....but we still need to click on stars if not you cannot move on.

Thank you everybody for your help.

Ms Onn

[Sandra856]

@Kruewan0 No need to review at all - the guest will get a notification from airbnb that you reviewed the guest's stay. It could easily tricker the guest to leave you a less than great review and ask you for a refund. Do you really need that? 

So absolutely no reason to review at all! 🙂 I would never leave a review for a no show guest that didn't respond to my messages.