I am not a super host anymore but the reason is not true -> help

[Gabriela20]

Hi,

I was a super host and today I got an email saying that I am no longer a super host because I have canceled a booking.

But that is not true, I never canceled a booking.

Do you know who can help me with that?

Thanks!!

[Suzanne25]

I'm in the same situation, received that email showing that I cancelled a reservation ... I never .. never canceled anything //// I saw another host with the same situation... I sent an email for explanation and will see... I will let you know ...  🙂 Suzanne

[Brittany1]

Hi @Gabriela20 @Suzanne25 I spoke with Airbnb this morning and they did say there is was a technical issue and they are working to fix it. My own status was renewed when I woke up this morning. In the response email the agent I worked with said, "I am very sorry about the misinformed email that we sent out last night to several of superhosts." Hope that helps. Good luck!

It's always good to do a search to see if other people are talking about the same issue. There have been a ton of posts on the topic in the last 24 hours.

[Clare0]

@Brittany1 Good catch!  Did you get the feeling that they are fixing this globally or on a case by case basis?

[Brittany1]

@clare

My feeling is that they are changing this on a global level. Mine had been fixed before I called. They said they were expecting an influx of calls. I sure hope they aren't going to wait for everyone to call because there were a lot of hosts affected and not all will know how to contact Airbnb.

[Dave-and-Deb0]

Hi @Gabriela20 and @Suzanne25,

I have sent all the posts on the topic of hosts losing SH status for cancelling on a guest when they did not cancel to the folks @Airbnbhelp.  They did tell me that they would look into the cases of the posts I sent them so hopefully they will fix or escalate this to the right people for you.  

Below is the response I received from them:

"We'll look into these specific cases, many hosts were notified they had lost status due to the a cancellation but upon review it's evident they lost status was due to not meeting one of the other requirements.
+90% response rate +commitment (no cancellations)
+80% of reviews are 5 start ratings
+must complete 10 reservations in the last year.

If a host missed the SH qualifications, like response rate or reviews, their account will be under review for the SH status on July 1st. We hope this is clear and if you have any other quesitons, let us know. Here is the Superhost hotline number: 1-888-326-5753 Thank you for all your questions and support!

We also encourage you have any host contact us directly and we'll have specialist investigate the issue and follow up with them directly."

So, if this issue does not get corrected for you @Gabriela20 and @Suzanne25, contact Airbnb.

[Gabriela20]

Hi!

My status hasnt changed yet.

What about yours?

I tried to call that number but it does not work.

Do you know where I can find a number I can call from Sweden?

Thanks!

[Clare0]

@Gabriela20 Have you tried this number?  +46 844 68 12 34