I had a guest cancel after checking in and AirBnB didn't charge them.

[Blair4]

I had a guest check-in, stay for a couple of hours, then decide to cancel.  They didn't spend the night, but shouldn't they be charged at least a nights stay?  I have 2 nights reserved for them that I have lost revenue for.

[Babs0]

Hi @Blair4,

How unfortunate, do you know why they cancelled?

Please check out more detailed info on cancellations here. It even has a section about cancellation after check-in, I guess it happens more often than we think! Maybe a good moment to review your cancellation ppolicy and ask yourself if you are still happy with that?!

Good luck with this one!

[David126]

Normally I would have a look at your listing but it seems that another 'upgrade' has temporarily taken that option away.

Usually you would get something but obviously somebody does not usually arrive and leave 2 hours later.

So it depends, what happened?

[Babs0]

I have the same here, @David126! Couldn't check out the cancellatioon policy on the listing either 😞

Do you think it is a feature of a new update (or orather a feature that was dropped)?

[David126]

I have no idea, I belong to a few other forums on completely different subjects and there are hardly any issues, just works.

I get the impression that this is the play thing of new ABB coders trying out different things.

[Babs0]

If I click to view my own profile, it only takes me to the Community profile. It was so much more useful to go to someone's actual Airbnb profile and check out a listing or a review if that was what the post was about.

Too bad, this way it's more difficult to help... Not sure I like this new thing, @David126! 

[Nathalie-Et-Gilles0]

bonjour @Blair4

If they cancelled for dirtyness and send pictures to Airbnb, they are fully refund.

[Leanna16]

.