@Emiel1
I am not sure how the confusion happened either but, reading between the lines, it sounds like the guest entered the wrong date for check out, i.e. a day later than was agreed with the host (maybe she was pushing her luck), but then the host accepted that on the condition that the cleaner would come at 10am and she would check out before then. She did not honour this agreement and that is what led to the confrontation.
I could be wrong. Like I said, I'm just guessing.
Now, I don't know who is in the right or wrong, or if mistakes etc. were made from both sides. However, the fact that this guest has more reviews (mostly positive from the ones I have read) and this is the host's very first review, doesn't necessarily mean that much. The worst guests I have ever hosted happened to have the most positive reviews of any guests I have ever hosted. They were horrible. The thing is, when someone stays for a short time, it might all be fine. When someone stays for longer, it can be another case altogether.
Who knows. This really seems like a 'he said, she said' type of scenario.