Hi hosts,
I'm in a tough situation. I have 9 guests checking in tomorrow and there's a power outage in my town due to the monsoon rains and storm. I have provided the following 2 options to the guest. Could you PLEASE tell me if I've handled this correctly or is there something I need to do differently? I would really appreciate your expert suggestions in time of this crisis. Here's the message I've sent:
Hello,
As discussed over the call, due to the heavy rains in our town today, one of the electric poles fell and the electric supply in our neighbourhood is cut off. The rain hasn't stopped so we aren't sure when the power supply will resume.
We have an inverter for power backup but that will run out by tomorrow noon.
I have come up with 2 possible options for you to ensure that least amount of inconvenience is caused.
Option 1: I will get lots of candles for lighting up the house tomorrow evening and night along with some Diwali lamps that are at home. For the warm water for bathing, we have a gas connection to heat the water so the caretaker can keep heating water in the morning. I understand for 9 guests, this won't be a very convenient experience that I normally offer and hence I have an option 2.
Option 2: I can get in touch with Airbnb and check if they can relocate you to another similarly priced Airbnb that has power supply.
As per our telephonic conversation, you've mentioned that you'll checkin tomorrow by 1-2pm and then based on the situation would take a call.
I just want to add that at 2pm, option 2 might not be very feasible so it will be better if you go with the first option or make your decision in advance so that Airbnb has enough time to arrange another place if they agree to arrange one.
I'm very sorry about this last minute situation but like I explained it was in no ones control.
I hope inspite of the odds you and your family have a nice stay and make the most of the rains.
There are lots of board games, cards and a carrom board at our place too for you guys to enjoy.
Thanks! Let's fix this together.
Jeet