@Rachael171
Yes, I know. I'm always super polite to guests, even if I am messaging them about something that's been damaged, but I couldn't help the sarcasm in this situation. My cats have never scratched any furniture but, even if they did, how does a cat make a perfectly straight groove on a surface and THEN place towels in that exact spot? Ridiculous.
It's interesting though how soon a guest can resort to accusing you of harassing them in some way if you call them out on anything. I had a lady stay who marked me down and mentioned in her review that she had not been informed of something before her stay. When I pointed out to her that, not only was it mentioned three times on the listing, but that I also messaged her three times about it, she said she would change the review. I explained it was not possible to change a review so could she please request that Airbnb remove it.
Although she had basically admitted that she had not read the info, at this point she became hostile. It's not like I was questioning her opinion on something, e.g. if the place was 'clean' or 'large' as those are open to interpretation, but it's really logical that stating something that is not factual makes the review inaccurate.
Anyway, as soon as I asked her to remove the review, she became very rude and told me hat her review was none of my business, who was I to question whether it was accurate or not and to leave her alone because I was 'ruining her holiday'. I felt like telling her she was ruining my 5.0 star rating, but I let it go. There was no point reasoning with someone that arrogant.