I want to talk about a review which I just received which I think breaches trust in our home

[Elizabeth151]

I have just received a review which contains content that I do not think should be publicised.

[Ephraim0]

Hi Elizabeth as Dawn has mentioned you have 42 wonderful reviews. I have read the last review a couple times and I still am not certain what their complaint is about. So the dishwasher was on, so what? And while I would suggest locking away personal papers I'm unclear as to how that might affect a guest negatively. Based on the many disscussions I have read no matter how good a stay you provide evryone runs into the inevitable jerk that just wants to complain. I have been advised it is usually a guest who is new to airbnb, and since airbnb is a fairly new and rapidly growing company there are many new guests. Follow dawns advice and leave a positive response to their undeserved negative review and move on. Most people are smart enough to understand if 41 people were happy and one guest was negative, it reflects on the negative guest and not the host. Just write your response and choose your words carefully.

[Karen77]

It's just hosts here...who can provide support and wisdom.   You may prefer to contact Airbnb directly by calling or using their Facebook page or reach out through Twitter.  

[Donna15]

@Elizabeth151, you can reach them via the Help link at bottom of this page.

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

More essential reading for hosts. Contains a link with several international phone numbers (‘Contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

Regarding Contact numbers in the above link, I've twice recently had quick responses via the Netherlands phone number.

(Though oddly enough, the person to whom I spoke was actually in the US.)

[Dawn33]

@Elizabeth151 if it is the last review, it doesnt seem to breach any trust in your home. It seems like the guests were confused to their rental, but your other reviews were wonderful. Why don't you respond to theirs in a positive manner to asuage any doubts for potential guests?

[Elizabeth151]

I have a couple of issues...the main one is the credit card, which was in a box on the desk. 

I dont think it is appropriate to mention this in a public forum..I think this should have been mentioned respectfully and privately.

The second thing is the mention of calling me on arrival.  I have checked my phone log and didnt receive any calls

[Elizabeth151]

Sorry that should say credit card bill...

[Dawn33]

I would respond with the above. It isn't rude, just informative.

[C-C0]

@Dawn0, how do you view someone's profile from here?

[Dawn33]

@cc I can only do it on Firefox.@Cc0 I can only do it on Firefox.

My Safari on computer or cell will not do it.

Hope this helps!

[Dawn33]

https://www.airbnb.com/users/show/2116437

You should be able to view from the link, @C-C0

[C-C0]

@Dawn0, thanks, @ Dawn!!! I saw it.

[C-C0]

@Elizabeth0, I think it poses no problem at all if you secure your private stuff from now on.

As far as your belongings being around--well, yeah, it's an Airbnb. In my particular rooms, they're furnished but bare like a hotel. But obviously, in my house itself, there are my belongings. And I do have credit card bills lying around! Ha! My cards are maxed out, so all someone could do with them would be to pay them!

[Tracy0]

A reply to that one in my head: 'Better served by a hotel than a shared AirBNB experience' !  I have a clean and geneally tidy place - but also have laundry, bills, books, etc in the house because I live and work here.  If someone didn't like it I'd think that their expectations didn't match well with the idea of a shared home.