@Inna22 @Yadira22 @Sarah977 @Jessica-and-Henry0 @Sandra126 @Melodie-And-John0 @Helen350 @Steven976 @Fred13 @Ian-And-Anne-Marie0 @Ann489 @Lisa723 @Tom2678
Thanks for all your kind words. I wasn't trying to make a dramatic exit, I just thought it was important to document when a long-time, loyal host reaches the breaking point.
Thanks to the kindness of @Stephanie who reached out to me, my issue was finally resolved.
Without going into details, due to abysmal customer service, my guest's trip was ruined (it didn't have to be) and I wasted way too much time on phone calls and emails to customer service. I was re-reading my emails to CS and could see with each progressive email as I turned from a kind, patient human being into quite possibly sounding like a raging lunatic.
The solution to my issue was simple. Airbnb customer service made it extremely difficult.
Instead of vowing to never return once the existing reservations on my calendar are finished, we'll just call it an "indefinite break." But trust me when I say it's definitely a "break" a la Ross Geller. 🙂
I came here to say something else, but reading what @Tom2678 wrote, that pretty much sums up exactly what I wanted to say verbatim:
"Sadly, I am finding customer support to be unforgivably unresponsive, uninterested in the nuances of dealing with individuals and human nature as they relate to a service-based industry, evasive and occasionally insulting, and obviously aware that they have final say on disputes. I wonder what attrition looks like among hosts right now. The beatings will continue until morale improves?"