@Sarah977 , @Ann72 , @Anonymous , @Emiel1
So this situation is behind us. We were able to negotiate a late check-in with the guest. It was mostly luck though. We got a very understanding guest. And ultimately, the inspection took place over the cleaning window and the guest didn't need to really check in late anyway.
Here's how it went:
ME:
Would it be possible to graciously ask you to work with us to coordinate a possible checkout in the later afternoon if needed? We have a last minute interior inspection that we are trying to accommodate with the County of San Bernadino. We are doing everything we can to coordinate the inspection for the morning. But if the inspector gets pushed back, could we work together to adjust your arrival?
If you had to check in anytime after 3PM, we would gladly compensate you for the inconvenience.
Your comfort and experience are what matters most to us. So let us know if you have any flexibility on this. We will do whatever we have to in order to make it up to you. Once you’re checked in (and we’ll make that as early as possible) I promise, it’ll be all you from that point forward!
GUEST:
That works! Just keep me posted. I’d hope to have some idea before I head out there so if we can just stay in communication that is ok with me
ME:
You are a life saver. Thank you so much.
This little paradise is my wife and my pride and joy. I think you’ll get a sense of all the love and energy put into it when you arrive.
Getting this last little inspection is pretty much the final hurdle for us. Your flexibility is so much appreciated.
You reside about 2.5 hours out, correct?
If all goes well, I’ll be able to signal you mid-day when I know the exact inspection timing and you’ll be off to the races!
1000 thank yous again!
GUEST:
No problem! 2.5 hours is a solid estimate. My only concern is that I don’t have to arrive after sunset. So as long as I can get about an hour of daylight to settle in that would be ideal. But I’m flexible.
ME:
100% understandable. Absolutely!
Have a great rest of your week and weekend. We’ll connect on Monday!