I am a Super host Kenji , Japan .
I want to write this all hosts for air bnb .
You have to avoid such a terrible air bnb staff , Raymond .
I got terrible staff for air bnb , his name is Raymond .
I got terrible a guest from Malaysia Kuala Lumpur and then
I put negative review for her .
That is under one .
I hosted [guest name hidden]. They came from Malaysia , Kuala Lumpur .
[Guest] is especially strange . After she sent me the booking request . She asked me a discount . The price was already set but she did .
When she come to my house , in the first meeting , she didn`t say , Nice to meet you or Hello , When she met me for the first time , she said , pay some money for the discount .
After I refused , She got angry and while she stayed in my house , it was too noisy for all nights , so the Australian guest complained about their noises . the guest could`t sleep at all because of her .
After she left , We noticed she made a hole on my house`s wall and put so much stains on the wall . There were all towels in their room . That means she took all towels from
the bathroom so any other guests could`t use it . Moreover there were so much stains on the towels . Moreover , I noticed she forgot her scarf so I brought it to her but she didn`t even say , thank you to me .
For all hosts ,
You must not host [guest name hidden] , if you don`t want to have the same experiences .
That was the most terrible experience in my air bnb life .
I hope you won`t host [guest name hidden]
After I wrote that , the air bnb staff , his name is Raymond .
He wrote it to me .
He got orded to delete my review to the guest ,[guest name hidden]
1, You wrote her name , it violates air bnb . I deleted your review .
After I asked what is the problem , I just wrote guest`s name . so many people do the same thing .
After that , he wrote ,
Furthermore, collecting guest's photo IDs, passport details and their address is strictly not allowed with Airbnb. This is again, a violation to the guests privacy policy.
As such, I will be reporting you to our Trust and Safety team for gathering personal private information from your guests.
Kind regards,
Raymond
Each countries has different law . Japanese government force any hosts in Japan take Guest`s ID pass port and their addresss . I just follow on the Japanese law .
Even after I explained it to him Raymond , he didn`t apologize me .
Moreover , I wrote the review , the guests live in Malaysia , Kuala Lumpur . That information is come from their profile . They open it public . After that , he neglected my massages . It`s open information to anyone .
In this situation , I just got negative review from [guest name hidden]. But it is false .
I asked him to delete her information from my profile . He didn`t do that .
This staff , Raymond , commanded I am bad .
But the thing is this air bnb staff , Raymond is the person who unilateral found only in .
If you face the same situation from Raymond , You have to blame to other air bnb staffs .
We hosts have no power . We are always under control for air bnb staffs .
I know almost all air bnb staffs are nice but he Raymond is the the person who unilateral found only in .
Be Carefull .
I have been waiting for other staffs treatment .
If you face the situation , you should write down what the staff name is and what kind of things you got unfair and bad .
This Bulletin board is the last hope we hosts can talk freely for unfair thing and bad thing .
Be carefull ,the staff Raymond . If he didn`t change his arritude ,
I will write it down again .
I hope other air bnb staffs can deal with this .
Under is all our conversation with the staff , Raymond .
[Personal conversation hidden for privacy reasons–in line with the Community Center Guidelines]
