That's a good question?! I think maybe my dream job was always to be an airbnb host... I just didn't know it. I am not an overly social person. But I seem to LOVE meeting all the guests, showing them around the property or hanging with them by the pool or in the arcade.
The space we rent is by itself in the back corner of our 3/4 acre yard. People have their privacy BUT I am close by if they need anything. I think that alone lends to some of the good reviews. If I was offering a room inside my home, that would be much more difficult. I commend you hosts who do that. It is not for everyone.
I do everything myself. Cleaning, laundry, stocking the food and drinks, fixing arcade games, maintaining the pool, the yard and more. I strive to make it the exact same experience for each guest or even better. Everything is always clean and everything works as it should. I think that helps keep people happy with the condition of the airbnb tinyhouse and meets their expectations.
I've taken almost 3 years of questions and turned it into a long but informative welcome message. With this message, guests can arrive, enter the property, use the arcade and even checkout without meeting me. I've gotten the process "down" so well that I don't need to be home to do airbnb. I have also taught a responsible, trustworthy, local young man how to clean the tinyhouse and turn it for the next guests should I ever be away for a night or longer. He's done it a few times and does it as I would. I am very particular about the guests 1st impression.
I put york peppermint patties on the pillows. People LOVE that. I have 3 small battery powered led lanterns and a bluetooth speaker for people to use. I put a "sleep machine" & USB chargers on the nightstand. It's the little things.
In the end, all I really do is picture myself renting the space and what would I want it to look like when I 1st walk in. If you do that to your space, you should get lots of good reviews.
One other thing... I will never use instant book again. I tried it early on and got MORE bookings but I had no way to vet the potential guests before they had access to my property. By forcing all potential guests to 1st message me, I get a chance to "read" the person through their words. If they ask for a discount, they're declined. People who want a discount as usually the worst guests and leave the worst reviews. If their very first question is can they can smoke pot here I usually decline them. I'm fine with smoking anything here OUTSIDE but if that's their 1st question, they're probably not a good fit. And yes after a booking is confirmed and I have the person's full name and city, i look them up on facebook. Maybe that sounds creepy or weird but I want to know who's coming to my property. You can learn so much from a persons FB page. Of course, not everyone has one but I'd say 80% of my guests were easily found on FB. If I know what to expect, then I can speak to any behaviors that they MIGHT do here because they're showing themselves doing it on FB. It's a tool. I suggest using it.