I am a Host and I have a probleme with a Guest that is unable to book.
My guest could not find a way to get help to resolve his problem...
I looked everywhere ont the site and I was unable to find any place to contact Airbnb for help.
This is the only place that I found that I could write something to someone....
That let me very worying if something need an urgent support like a probleme with a booking that need to be reported quickly... Like if something is broken in the appartement after the guest has leave. Something is very wrong with that support model...
A contact should be available for host.... And it should be obvious in a clear page somewhere like CONTACT.. At least if I could open a ticket, or send an email... I even dont know when I will get any answers... If I get any.
That is very frustrating, and it is not professional.
Meanwhile my guest is trying to book for many days now without succes... seams an authentification or a credit card problem. I can tell everyone that for that guest it is his first experience and he his upset and frustrated as well...