To all, I appreciate the input for all the hosts.
This is going to be a bit of a long winded windup to my question ... hold tight for a little background.
We had a booking, which we accepted hesitantly because we were going to be out of town. We rent our guest house.
I explained prior to the guest accepting the reservation that we would be gone ... she was persistent about wanting to stay here & our place is self-explanatory, so we agreed to the booking.
She encountered a couple of issues (you can read the review she wrote about the property) ... while the guest did have some unexpected bumps in the road while here, they were grossly embelished. Our housekeeper was here for 2 of the days that they visited and Pamela, the guest, never discussed any issues with her. My husband spoke to her when we returned from our trip - no comments from their end.
And one just completely inaccurate ... Pamela said we weren't here when they departed, so she couldn't speak with us directly. I was in my kitchen on the phone observing them walk-out. My car was parked in the driveway ... no attempt to touch base.
So here's the final lead-up to my question - I left her a "nice" review as they encountered some issues while we were out of town (which by the way, we were back east saying a final farewell to my sister-in-law who died while were there ... which the guest was aware of our situation & I had informed them that we would be in and out of contact).
I should have made note to AirBnb in the section where you can inform the company privately for other hosts to avoid booking this guest ... I was so annoyed by her review (and busy with family) that I didn't think at the time about contacting AirBnb.
It has been months since this occurred, but her review still annoys me. Guest since then have commented that she must have been a handful ... however, not all potential guest might not feel that way & decide not to book us.
We are Super Host ... consistently 5 star reviews with the exception of this one & one other ... when I was out of town & my husband in charge 🙂
So finally the question ... Is there a way in which we can contact AirBnb "after the fact" about a guest?
Thank you for your insight. Cathy