Issue with guest: what would you do?

[Rose165]

Dear Colleagues,

I just finished a chat with a potential guest who told me: "This is 21st Century. It is wild to use public laundry... why woul i want to use public laundry."

We chatted yesterday about the apt features and what she was looking for. Specifically: she wanted laundry onsite, after i told her laundromat is literally one block away: we are in the city.  I even shared with her that I use the laundromat myself as well even though i have my personal washer dryer. It is actually cheaper for me to do that. So I encouraged her to find something that is more suitable for her needs. i went on ahead and declined her. This is a message that came back.  If a guest does not like a place, a guest should not be allowed to comment negatively so openly like that if the space doe snot suti her needs. I think it is rude. In my opinion, she should just leave it alone and find the right facility and not put me down for not having a washer and dryer in the apt. This is a private apt; no sharing whatsover and it is fully furnished  with all the basics..Shoudl i report this to Airbnb?

Thanks for your advice in advance.

[Helga0]

@Rose165, I would probably answer : “I hope you find the perfect apartment for your needs. In order to avoid further frustration to you and potential hosts, I counsel you set the minimum price to xxx and to open the extra filter section and check everything you require for your basic comfort. It’s probably better not to set a maximum price. 

As for the 21 century, I was not aware that economic calculation  has been abolished. As I run a business and it’s economically more reasonable to use the laundromat, I use it. Feel free to contact me for further discussion on setting priorities in running a business in about fifteen years time or after your second bankruptcy, whatever comes first.”