@Jane563
Jane, do I read this correctly, you have lost a coupon that Airbnb had previously given to you when you had been a superhost representative for the company for a year. You earned that bonus with your performance over a year and they have now decided to take it away from you.
There is simply no limit to the depths that this company will sink to in protecting its revenue and abusing its hosts!
Jane, are you sure there is not a bit more to it than that? I have just done a quick search in my area and this is just one listing that does not meet the 4.7 Superhost requirement......
This guy is sitting on 4.59 but he is still holding his Superhost badge.
Your listings are currently showing as 4.94 and 4.85! Is it possible you had a host cancellation in the past year that is not showing up in your reviews?
Maybe you should give CX a nice call and ask them why a previously issued credit has gone and why your Superhost status has gone.
Cheers........Rob