Kicking out a current guest

Kailey0
Level 3
Vancouver, Canada

Kicking out a current guest

We have a guest that isn't so great right now and so it got me thinking if it's even possible to kick out a guest (not that I am going to kick this current one out).


How do you do this, and what do you think would be bad enough to kick out a guest? 

 

Just curious what everyone else thinks in case I have to do this in the future

18 Replies 18

@Danelle12, you do not get review in return. But it is better to wait till the last day or to write it after you get notification that your guest wrote review for you. Reviews of guests and hosts are independent and invisible until both wrote it or after the established time for review have passed.  
For sure it is better to mention problem with noise. Next host will be aware of it. But you also can put positive moments of their stay, if there were some. 

Ok thanks i will wait and see if they will leave me a review first.  Have you had any bad experiences with guests?

Stefan2719
Level 2
Gatineau, Canada

So, my husband and I have been hosting this guest for two months and during that person's tenancy, she has abused the utilities in our house such as overrunning the water in the kitchen and bathroom. She keeps her bedroom light on day and night for her rabbit (more on that later). She spends hours cooking in the kitchen so much so that you feel like she owns the place. We barely have the time to cook our own meals let alone have other guests use the kitchen because she would use the whole kitchen and cook plenty of food for hours. She has taken over the guest shared fridge AND some of the space in our own personal fridge to store her groceries.

 

She sometimes plays her music too loudly which obviously bothered the other guests staying next door to her and us downstairs. And since we allowed guests with pets in our house, we thought a pet rabbit was Ok since it lived in a cage, right? WRONG. Every time her rabbit makes noises in her room which would prevent her from sleeping, she would put the rabbit in the bathtub of the shared bathroom overnight. Two of our other guests were annoyed and startled to find a rabbit starring up at them early in the morning as they were heading in the shower. She also takes so much time in the shared bathroom doing god knows what and we feel bad for the other guests who cannot use it properly when they need it.

 

And today felt like it was the final straw because of the spilled contents under the stove element, as she was cooking the stove caught on fire. Fortunately, my husband and I were there to witness it and my husband quickly put out the flames. What was strange was her reaction to it: a non-reaction and a muted “oh” when my husband came to the scene. It could have been a huge disaster.

 

We have tried talking to her nicely. We reasoned with her as calmly and with as much understanding as possible. She would nod Ok and showed a bit of improvement for a few days, but then that didn't last long. 

 

We have always been patient with all our guests and we almost always have had amazing people staying here with us. And by us saying almost always, we mean that of course there are bound to be one or two quirky ones, but we have never had any major issues like this before.  We understand that no one is perfect in this world, but we still have this guest for another 2 more months and I really fear that she can really hurt our business as two of our other guests have complained so far. Not to mention, she could have hurt herself and other people in the house. We have concluded that we no longer feel comfortable with her around, especially leaving our house with her in it alone. We fear she would burn our house down. So how do we kick her out? Has anyone had a similar experience? 

Julia3499
Level 1
Willoughby, Australia

Hi we are a family of four who unfortunately caught Covid whilst on holiday and we were kicked out of our accomodation. Airbnb owes us for 2 nights accomodation and is not responding to my requests. Can you assist?