Landlord commission / building revenue

[Jaskaran1]

Hi everyone, 

I recently noticed that my building revenue percentage(aka Landlord commission) has been increased on my listing from 5% to 15% by airbnb because i took a look at my payout and something seemed off. 

After noticing, I reached out to airbnb and they were quick at pointing fingers at others saying its your building management please speak to them its not us we didn't change anything, so i reached out to my condo Management and find out they have done no changes on their end and confirmed its still 5%. 

After Getting an email confirmation, i reach out to airbnb again with the issue and then one of the ambassadors says sorry it was a bug in the system we really apologize for this inconvenience , let me speak to another team who can help....and i will get back to you

This goes on for few weeks back and forth and then he gives me these links 
https://www.airbnb.com/help/article/1195/airbnb-resident-hosting-program?locale=en

https://www.airbnb.com/d/multifamily

to contact one of the persons listed there and wait for a reply. Although this is nothing related to my issue i had hope so i reached out and still have not gotten a response, its been a week..now i am here wondering has this happened to others?

how do you go about this? I realized they probably owe me about 10k at this point, as this change was made 12-14 months ago and they been taking more money than they should have from my payouts.

Can anyone please guide me? I Have been a host at airbnb for a while but i have never had such a random frustrating experience.

[Mike-And-Jane0]

@Jaskaran1 I am sorry but if it has taken you a year to spot this then you need to put more effort into monitoring the finances of your business.

Basically, in many countries, if the listing is run by a person/manager who is software connected (ie uses 3rd party software to populate the listing) then they have to pay the host only fee of 15% + VAT rather than the host fee of 3%+VAT plus guest fee of 14.2%+VAT. This was well publicised at the time and explanations given as to how hosts would need to up their rates to compensate.

[Jaskaran1]

Hi Mike,

Thanks for the criticism, maybe I should do better job at managing my finances that’s correct but when you have diff businesses and everything running smoothly and small change like this happens in one of them you usually don’t pay attention until the taxes for the year come along. 

Is there a documentation stating this anywhere?

No 3rd party software to manage has been used. If you read properly, it was 5% before so how can it jump to 15% with no changes? 

btw I am not talking about HOST fee. I am already paying that separately.

[Mert53]

Hi, there are two types of service fee which effected by airbnb. If you were charged %15, you might be select Simplified pricing by mistakenly which is a new type of airbnb service fee option. At this option, guests will not charged for a service fee and airbnb takes %15 fee from the host. So, if you could check your service fee settings and make it as a Split-fee pricing, you will charge as a same way as before. Which they will deduct you from %3 and add %14.2 to the nightly price, than guest will pay higher price for the service fee.