It's also happened to me. The Airbnb hold my money, paid by two guests I hosted in my house. When I first contacted, them, they said that there was same wrong with my bank account, so, for me it was correct, but anyway, I sent again my Bank account information again. The week passed and no money in my account. So for the third time, I contacted the airbnb again, this time they came up with another excuses, saying that they didn't pay me because of my email. Question!.... what the matter with my bank account and my email that they couldn't pay me? I am very disappointed with the way that Airbnb does not give us as a host, the support we deserve.