Hello everyone,
This is my first post with this community, and I am a very new host! I have had my first last minute cancellation, and I was hoping I could receive some advise on how to handle the refund in this situation. My cancellation policy is moderate, and these guests cancelled tonight at 10pm, and their check in is tomorrow afternoon. Their reason for cancellation is the expected snow in our area on Thursday and Friday. There is supposed to be snow but it looks like only a few inches.
Air bnb obviously sent me the customary email stating I would receive the payment for the booking minus the cleaning fee, and that give full refund button option is at the bottom. My guess is that the guests who cancelled will ask for a full refund, although they haven’t yet. I definitely will not be able to re-book the room tomorrow night.
I was hoping to learn how more experienced hosts handle these situations when they come up.
Thank you in advance!
Jamie