Do you allow guests to eat food in a private room? If so, do...
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Do you allow guests to eat food in a private room? If so, do you provide a table, or let them eat on the bed. New to Airbnb, ...
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I have a guest who wants to cancel at 8:48pm the night before a one week stay. She feels it is "too rural" and that she has to drive to a beach each day is a big deal. We clearly state that we are an association of log homes on 75 acres. I have a strict cancellation policy and do nto want to refund her any money because of her own lack of research. Please note this home is on many sites with ALL 5 star reviews.
How do I fend off a bad review as I think she may check-in anyways as she has spent the money .
Anthony
I would encourage her to cancel and offer to refund part of her money. I usually refund most if I am able to rebook. I know not everyone will agree, but I don't want unhappy guests. If she cancels, she can not leave a review. Don't cancel for her! Good luck. Hope it works out.
If she wants to cancel why hasnt she ? Not complicated to do so.
If she cancels she can't leave a review. If she doesn't cancel and shows up she'll just be a pain to have around. I agree with the partial idea.
Stick to your guns. Thats too bad on their part.
If you feel they are coming anyway , contact Airbnb beforehand to facilitate a smooth stay. They will contact the guest to address your concerns. DONOT CANCEL FOR THEM. YOU WILL BE ASSESSED PENALTIES.