We were hosts , and was at the month to be handed super host status.
sharing a quick feedback to support / of our opinions of Airbnb support, lack of being true tot he community of hosts, and just the corporate greed who financially gains but never truly wishes to help us succeed when the costs are too high for them
to wish to cover . Which we know they truly can, and from the monetary amounts we have given to the platform and we love the network of hosts and guests, but the makers of the network never truly follow even their own policies and rules and leave us hosts and guests to fend on their own, we will be ok. Theirs a reason we have made status of housing hosts , but once you use a life
time value of us the customer or employee with out net assets on the line , they will
never back you up!”
Contacting support with continued documented correspondence, apologies for some of our poor communications past months given our stresses scenarios and Airbnb’s inability to properly handle our issues, non compliance of Airbnb’s rules and regulations , disagreed and non payments of a mid 60 Day reservation causing our condo to be damaged , and Airbnb withholding our payments , against policy , as well As never addressing any issues
Pertaining that guest , with our now personal trip to our Florida’s condo , documented the referred tenant and the condo asssoication And neighbors statement of her rules breaking in. My condo, the condo associations rules , criminal activity, Airbnb policies to list the main concerns . But was more troubling is that when we needed to to report the issue and regain compensation we were neglected. From being a super host category with numbers and stats and approval ratings the
Way they were and the losing time history of us and e commerce and now
Airbnb we are disappointed no resolution was Made civilly from employee to employees and from such a large corporation it’s understanding given the size and magnitude and widespread area you maintain, but you lost us as an future host or even renter on your site As , no true support was give. Even to the small side of communicating to us, the heights we went in to spend our time to solve such a small Problem, being pay the proper payout, cover the damages and maybe to our loss of income afterwards as we now have shut down all operations and future ones with you, with 4-6 coming rentals we cancelled as it’s not about the small issue but principal but the and practices of your company lost our lifetime value. And was never for us about monetary but the joy of sharif life and joy with people of all walks of life. We loved the idea but your platform
Lead us to walk away happily from your network as we still have any rentals going forward if we like and more places to list to share with travelers but it’s Airbnb who lost our faith , disappointment to the max for the time work and resume with you to be thrown away and misheard for what we wanted to show was our given right from your own written policies .”