Thank you @Emiel1, strangely enough I do know for sure we edited it to add security deposit sometime within the month of March, but bookings which happened even after March do not show such in the "print confirmation" view. I understand if someone booked early for much later date, but I did confirm that those were bookings made in Arpil for later dates and for some reason even in the must recent bookings it still doesn't show it.
Now, as of today, AirBnb is being helpful, but....big one that is... It is illogical to me that the security deposit wouldn't be collected at time of charges being collected from guest, then at time of post check-out walk-thru, both guest and host could hit a 'check-out' prompt and by bpth parties doing such, the full security deposit could then be credited back to method of payment.
It is mind boggling they wouldn't hang on to it. The people that left us the (literally) biohazard of a mess and utter disregard for any attempt to keep anything as close to how they found it, are the kind of people I completely foresee cancelling their credit cards just to avoid paying for anything they're responsible for.
Then let's just say AirBnB stepped up and paid us, which ok, let's be grateful for such...but what kind of establishment then allows their patrons basically 1) steal from their hospitality providers, then 2) from themselves when they do not collect a deposit beforehand? Plain bizarre. I only hope we learn enough from this guest's heinous behaviour to aid ourselves in preventing this from happenning again, not only to ourselves, but to our community since this affects everyone, not just hosts. Guests reprehensible behavior ripples through to other guests unfortunately.
I may have to lern about co-hosting, but for now Rich and I are it. We really only have our one home offering, we aren't multi-property owners.
I do appreciate your reply,
Isabel Sydow