Listing being suspended

[Jurie0]

Hi,

My listing has been suspended due to a guest rating me with a 1*rating, most likely due to a specific ant problem I had during the start of Spring. I resolved the situation as soon as the guest left, and the ant problem has now been taking care off. In the meantime, I have also improved the garden a lot and focused on making it more guest friendly, as it was my first time attempting hosting.

How do I get unsuspended? I never even received a warning email or anything from Airbnb to which I had the opportunity to respond.

Any help would be greatly appreciated.

Thank you in advance.

[Helen3]

Hi @Jurie0

You will need to give Airbnb a call and ask them. We are a community of hosts so can't help with this sort of issue.

If you haven't taken a note of their number all the ways of contacting them are outlined in the CONTACT AIRBNB post towards the top of the help forum.

[Jurie0]

Thank you so much for the assistance, Helen.

I have been able to phone them and their service was wonderful.

[Matthew285]

@Jurie0, @Helen3, that was very cool.

Jurie asked a question.

Helen answered with exactly what to do.

Jurie did that.

And it all worked out.

It's like the perfect forum posting.

[Edwin57]

Great that you are being a great host wish you the best hopefully your next guest are great full that you put lots of work into it one thing I learn in life you can't. Please everybody

[Lizzie]

Hello @Jurie0,

I am so pleased to hear you have sorted this out and it has a very happy ending. Thanks for sharing your update, it is always great to hear how things work out.

Love you overview @Matthew285! 🙂

Lizzie