Listing is activated, stay requested pre-approved, guest can not book?

[Kata0]

My guest wants to book, I pre approved the booking, and everytime she clicks book, she gets an automated response of sorts.  The unit is available though ?

2 weeks ago same thing with another apartment, and when the guest called airbnb they said 'why don't you book somewhere else' What kind of people are the airbnb lot? there is no email address to be found anywhere.....

[Lizzie]

Hello @Kata0,

Thanks for posting, I am sorry to hear you are having trouble with this. I would recommend you contact the Support Team, have you visited the 'Contact' page in your Airbnb Help Center to find details on how to reach them?