@Elaine701 I've been hosting almost 5 years. But I got on this cc only about a year ago when things slowed down due to covid.
Perhaps you misunderstand my post, I said loyalty and trust should be a two way street. Of course there is always room for improvement.
A year ago and through most of the summer, wait times were "about an hour", or longer, when airbnb was slammed by the world-wide covid situation.
Now hold times are "about 5 minutes". Sometimes only a minute. Yes I call this "getting better". I'm calling from the US to a US number, I cannot comment about hold times around the world, perhaps it is much longer?
The assistance is pretty good, but it falls short in one-off situations like the one @Mirko116 describes, when discretion is needed. This is why IMO airbnb needs a different contact number for hosts and superhosts and the reason for my post.