@Helen0
Helen you are right, guests in general need to be educated to understand that with Airbnb, 5 stars is the default star rating and anything less than 5 stars means something was wrong and needs to be improved.
There is debate on whether location and value ratings are taken into account for performance stats. Personally I think they are. You will notice two different perfomance percentages in various sections of your stats. One is your review overall rating percentage, and the other is your accumulated total star rating averaged to give a different percentage. One will say ie: 92% and the other will say 90%. Each is correct but they refer to two different sets of calculations.
Somebody may have given you a 5 star overall but marked you a 4 star in a couple of categories, or the other way round....given you 5 stars in all categories but a 4 star overall!
So, I do believe that all category ratings are applied, even location and value. I tried to find out once but did not get a difinitive answer so this is just my assumption.
Helen, on a slightly different note. I know you have the runs on the board as a Superhost with the best part of 370+ reviews, but, so am I and the only difference between me and you is, 3 years....I only have 108 reviews, but time will take care of that diference!
Reading your reviews I would worry a bit staying with you!
Your guests love you but god help them if they criticise you in any way, no matter how minor.
The only time you ever offer a review response it will be a defensive one for some tiny perception the guest may have had. I don't know that that is a good strategy Helen. I would be worried all the time if I put a foot out of line, no matter how minor I would get a verbal wrap over the knuckles....and if I did find some niggling little thing I would probably keep it to myself for fear of being criticised in the review response!
You have a great record Helen but maybe sometimes it is just wise to let the tiny little things wash over you and move on.....
Just my personal observation!
Cheers.....Rob