Does anyone have suggestions for how to "prove" to CS (or someone with authority) that a guest never arrived to check in at my listing?
They never set foot on the property, never met me, and obviously never saw the booked room. I learned about 90 mins after the check in time shown on my listing, via airbnb thread message that the person cancelled and refund was issued.
Next day, the person is allowed to leave a terrible review, and with 1 star given on all categories, clearly intending sabotage. CS says that they can't remove the review because they see no policy violation, and I'm unable to show documentation that the person never arrived. How does one prove that they didn't ever arrive? They say they will remove it if I show that they never arrived. (shouldn't this be part of the cancel/refund process? they arent going to respond to us because they got refunded and accomplished their goal.)
**They may as well just say to me, 'since you may be lying, we have to assume that the guest (with zero reviews) is being truthful'.