We had a reservation for guest with 2 people in the party. They checked in, and at around maybe 10 pm they left in their car. There car hasn’t been back at all, and I sent message at 10 am asking the guest if his stay was comfortable and at what time does he want to check out. He never responded. Checkout time is 12 PM
It is now 1:20 PM and I never received a response so I knocked on the door multiple times, and no response, so I unlocked the door and went in. They have left, but the problem is I don’t even think they stayed. The bed looks like no one has slept in it. The only thing that was a bit unsettling was the fact they dumped toilet paper in the toilet and they didn’t flush the toilet as it still had a bit of urine. Other than that, there was nothing out of place, and it’s like no one stayed.
My question is what am I going to expect from this guest? I’m thinking I’m going to get either a bad review or a request for refund, but of course I can’t really see anything wrong with the place, it’s clean. Has anyone had experience with customers like this who stay one night and just leave in the night?
They only paid for one night, I’m not quite sure why someone would take a night and not stay.
Any ideas would be a great help!! Thanks!