It is unfortunate to hear from you the negative news about us loosing Superhost Status, because we have done nothing wrong to tarnish our reputation. We have a record of high ratings, prompt responses, and a strong commitment to everyone who's stayed with us.
Can you please, specify Superhost criteria requirements we missed?
We had 13 booked and confirmed reservations in last 3 months and not one cancelation by us.
If we lost our Superhost Status because we were requesting recently the State of Hawaii accommodation taxes, which must be collected and are remitted quarterly by us for the last 11 years, we have done it on your recommendation through your Resolution Center, following inaccurate email information from you, that we have received from you when joined.
Airbnb already apologized for that and not once.
Please, in the future, be more careful when judging our standings.
With regards,
Alfred and Hildegarde