Hello,
This is the first time I have gone on line to ask about a messy guest.
Here are the facts:
They just left trash all over the house, instead of throwing it away, left flour, oil, bread paper products, whatever they where finished was just left on the counters, table for the maid(me) to clean up!
Left towels all over, including on the bannister rale right by the front door.
Left lights on(its in the house rules to shut the lights off!)
Broke a new blind; even pulled it off the track.
Made a rather large mark, on my newly painted walls.
Communicated that they loved the place, but never mentioned the broken blind.
it took me almost 2 weeks to write this because I didn't want to send out a bad review.
Basically this is what I wrote with some modified changes:
Oana and family left trash all over the kitchen. They broke a new blind and didn't tell us about it. Through what I can only imagine is carelessness, their suitcase scraped the newly painted wall so we will have to repaint over it to return it to its original color. Oana was communicative, but showed little respect for the house.
In her private message I suggested that she at least pick up her trash and Maybe she should stay in a hotel next time.
I also noted that I would not host her again. Where Airbnb asks.
I gave her 3 stars.
I hesitated to even do a review because I had heard about backlash from the guests.
Sure enough she is now threatening me to go to Airbnb Corporate.
Now what?
Was I wrong in doing this review?
I have worked extremely hard to keep my place in tip top shape, and keep a super host status. I put my heart and soul into this little house by the sea!
Please help me out with your comments.
thank you